Sorry, we currently do not provide exchange or refund services.

All goods will be inspected again by packaging colleagues before being packaged and shipped. If the item is indeed delivered by mistake, please send it back together with the item to be returned (if it is unopened) and the original packaging (SF Express collect) within 7 days from the date when SF Express shows that the item has been successfully received. After receiving the goods, we will re-ship the correct goods to you as soon as possible within 7 working days . Our store will be responsible for the round-trip express shipping costs .

Before returning a mis-delivered product, please contact our store and send us your order number and request a return order number to complete the entire process.

If you find that the product is penetrated or damaged, please keep the delivery box and related packaging, and provide us with the following information within 7 days from the day when SF Express shows that the goods have been successfully received. We will follow up with you as soon as possible within 7 working days. And processing, our store will also be responsible for the round-trip express shipping costs :

-Pictures of the appearance of the express carton (the condition of the outer box must be clearly visible)
-Pictures of the inner box of the express carton (including bubble or inflatable packaging)
-Pictures of products with penetration or damage

Please understand the product before purchasing to ensure that it meets your needs. If you change your mind after purchasing, it cannot be returned.

Zojirushi Electric product warranty terms:

If you purchase Zojirushi electrical products/stainless steel sous vide cooking pot, our company provides free warranty service (starting from the date of purchase/redemption). The warranty details are as follows:

1) Please present the purchase receipt issued by the dealer when repairing to make it effective.
2) The product model listed on this warranty must match the fuselage for this warranty to be valid.
3) Our company provides one-year free warranty service for electrical products.
4) During the warranty period starting from the date of purchase/replacement, except for the casing, consumable parts and accessories, if any mechanical failure occurs and is confirmed by the company to have occurred under normal use, the company will provide free warranty Repair and replacement parts. Any damaged parts after replacement will become the property of our company.
5) If it has been replaced or repaired by personnel not authorized by the company; or if it has been damaged due to incorrect operation, negligent use, non-household use, accidents, insects, natural disasters and external factors; or if the voltage is inconsistent. Normally causing machine operation failure, The warranty will automatically expire under the following circumstances.
6) Customers need to send the machine parts to the Zojirushi Service Center by themselves and pick them up at the same location after the machine parts are repaired.

In case of any dispute, HOMEMART We reserve the right to make the final decision without objection. If you have any questions, please feel free to contact us at any time.

Email contact: info@homemartliving.com

Wtsapp / Telephone contact: +852 94929834
Office hours: Monday to Friday 10:00-18:00 ( except Hong Kong public holidays )

Our customer service team will do their best to serve you and 2 We will reply to you within one working day.